At god5, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal data as a member of the god5 Malaysia platform.
By using the god5 platform, you agree to the terms of this Privacy Policy. Please read it carefully – estimated read time: 10 minutes.
Welcome to the Privacy Policy page god5. god5 is an online betting platform operating to serve the needs of Malaysian players, and we take every aspect of your data privacy seriously. This document has been prepared in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia, and sets out the rights and responsibilities of both parties — you as a member and god5 as the data processor.
When you register a god5 account, make a deposit via Touch 'n Go eWallet or GrabPay, play slots, bet on a Malaysia Super League match, or simply browse our platform, certain personal data may be collected. This policy explains precisely what we collect, why we need it, and how it is managed.
God5 only collects data that is strictly necessary to provide you with a safe, fair, and high-quality service. We do not collect irrelevant or excessive data.
| Data Category | Sample Information | Primary Purpose | Required? |
|---|---|---|---|
| Personal Identity | Full name, date of birth, gender | Age verification, KYC | ✅ Yes |
| Identity Documents | MyKad number, IC copy | Identity verification, anti-fraud | ✅ Yes |
| Contact Information | Email, phone number | Communications, 2FA verification | ✅ Yes |
| Address | Malaysian residential address | Location verification, compliance | ✅ Yes |
| Financial Information | E-wallet account ID, bank account number | Deposit & withdrawal processing | ✅ Yes |
| Selfie Photo | Photo holding IC | Enhanced verification (advanced KYC) | ⚠️ Sometimes |
Your personal data is collected through the following channels when you interact with the god5 platform:
Under certain circumstances, god5 may receive data from trusted third parties, including:
God5 uses your personal data only for purposes that are lawful, relevant, and proportionate to the services we provide. We do not use your data for purposes beyond those stated without your consent.
To create, verify, and manage your god5 account. To process deposit and withdrawal transactions securely.
Detecting and preventing fraud, money laundering, and unauthorised access to your account.
Helping you resolve account issues, transaction queries and any complaints submitted to god5.
To send bonus notifications, the latest promotions, and important information relating to your god5 account.
Analysing usage patterns to improve the god5 platform experience, performance, and new features.
To fulfil legal compliance obligations under Malaysian law, including PDPA 2010, AMLA, and related financial regulations.
God5 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data sharing only occurs in limited, necessary situations as outlined below:
God5 shares only the minimum necessary data with selected service providers who help us operate the platform, including:
All these third parties are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified.
God5 may disclose your personal data to Malaysian government authorities, law enforcement bodies, or courts when required to do so by law, court order, or valid legal process. This includes, but is not limited to, financial crime investigations and money laundering cases.
Data security is an absolute priority at god5. We continuously invest in the latest security technologies and procedures to ensure your personal data is always protected against both internal and external threats.
All communications between your device and god5's servers are encrypted using 256-bit SSL standards — the same standard used by Malaysia's leading banks.
The 2FA feature protects your account from unauthorised access even if your password is compromised. We encourage all members to enable 2FA.
Data is stored in ISO 27001-certified data centres with strict physical and digital access controls, 24/7 monitoring, and automated backup systems.
God5's systems are regularly audited by independent third parties to identify and address any security vulnerabilities before they can be exploited.
While god5 takes all reasonable steps to protect your data, no security system is 100% perfect. You also play an important role in your account's security by using a strong password, not sharing your login credentials and notifying us immediately if you suspect any suspicious activity.
God5 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account records | Duration of active account + 5 years | PDPA compliance, audit requirements |
| Financial transaction records | 7 years after the transaction | Malaysia AMLA legal requirements |
| Identity verification documents (KYC) | 5 years after account closure | Anti-money laundering obligations |
| Support communication logs | 3 years | Dispute resolution, quality control |
| Cookie & analytics data | 13 months | Usage trend analysis |
| System security logs | 2 years | Security incident investigations |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. The deletion process follows methods that meet recognised information security standards.
The god5 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain login session security, and better understand how our platform is used.
| Cookie Type | Function | Duration | Can Be Declined? |
|---|---|---|---|
| Login sessions, account security, bet slip functionality | Session / 30 days | ❌ No (mandatory) | |
| Remembers language preference, display settings and game preferences | 1 year | ✅ Yes | |
| Usage statistics, page performance, traffic analytics | 13 months | ✅ Yes | |
| Bot prevention, device verification, fraud detection | Session / 90 days | ❌ No (mandatory) |
You can manage cookies through your web browser settings at any time. However, disabling essential cookies may affect core functions of the god5 platform, such as the ability to log in and place bets. god5 recommends keeping essential and security cookies enabled for the best experience.
As a god5 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
God5 has a strict zero-tolerance policy on participation by individuals under the age of 18. The god5 platform is exclusively for adult users in Malaysia. We take the following active measures to ensure the protection of minors:
If you are a parent or guardian concerned about your child potentially accessing the god5 platform, we recommend using parental control software on shared devices. Please contact us if you have any concerns in this regard.
God5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements or changes to the services we offer.
When material changes are made, we will:
It is your responsibility to review this Privacy Policy from time to time. Continued use of the god5 platform after an amendment notice has been sent will be considered acceptance of the updated terms.
For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal data by god5, please contact our Data Protection Officer:
🛡️ god5's Commitment to Your Privacy
Six ways god5 keeps the personal data of Malaysian members protected at all times
The same 256-bit SSL encryption used by Malaysia's major banks protects all communication between your device and god5's servers, including all Touch 'n Go and DuitNow transactions.
God5 is fully compliant with Malaysia's Personal Data Protection Act 2010. All data collection and processing activities undergo periodic legal compliance reviews.
A commitment we have upheld since day one: god5 members' personal data has never been and will never be sold, rented, or traded to any third party for commercial purposes.
God5's systems are regularly audited by qualified, independent cybersecurity firms. Any vulnerabilities identified are addressed promptly to ensure continuous protection.
You have every right to access, correct, transfer or request deletion of your data at any time. No complicated procedures — simply email our privacy team.
Every data privacy request is responded to within 48 business hours. For urgent matters such as security concerns, our team aims to respond within 4 hours.